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New Home Health Patient Survey Metrics Essential for Capturing Overall Care Experience

April 4, 2016
Contact: Emily Adler

New Home Health Patient Survey Metrics Essential for Capturing Overall Care Experience

Home health group commends CMS on first round of metrics, calls for continued refinement to better capture data

The recent data from the patient surveys takes into account patients’ satisfaction and care experience with home health agencies and the clinicians providing treatment. This new data is in addition to a different, separate set of star ratings that are used to describe the quality of clinical care provided by a home health agency.

“As we move towards value over volume, and as consumers become more engaged in health care, the measures we use for performance will become increasingly critical both for patients and the health care system overall. The Home Health Compare Star ratings are a first step toward streamlining the communication of home health quality and patient experience measure data that may otherwise be challenging for patients and consumers to understand,” stated Teresa Lee, Executive Director of the Alliance. “Home health agencies are focused on these measures, particularly given the movement towards value-based purchasing in the Medicare program. Agencies recognize that they need to perform well both in terms of quality of care and patient experience and are committed to doing so.”

The Alliance recently submitted comments to CMS Administrator Marilyn Tavenner on Home Health Compare Star Ratings, encouraging the inclusion of patient experience data in the star ratings in order to provide a consumer-to-consumer perspective.

“We stand ready to support home health agencies, the Administration and lawmakers on their road to improving quality of care and patient experience for Medicare home health beneficiaries,” added Lee.