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News Roundup: July 24, 2015

Growth of Hospice Care Transforming Home-Health Agencies Across New Jersey

Published by NJ Spotlight
ANDREW KITCHENMAN
July 24, 2015

Hospice care has grown so rapidly in recent years, climbing from 870,000 Medicare patients nationally in 2005 to 1.27 million in 2012, that it has reshaped the healthcare industry in New Jersey.

One area where this change can be seen most dramatically is in home care. Hospice -- care at the end of life focused on relieving suffering -- was once delivered in a separate facility. But since Medicare began providing a hospice benefit in 1983, most of the care has been provided in people’s homes.

The growth in the use of hospice, combined with its shift to the home, recently led an industry trade association to incorporate the word “hospice” into its name for the first time -- the Home Care and Hospice Association of New Jersey.

In addition, providing hospice care at home is a key ingredient to a major move by Barnabas Health earlier this year, when it announced a proposed partnership with VNA Health Group, the Red Bank-based organization that grew out of the Visiting Nurse Association of Central Jersey.

These two changes are signs of the rising demand by patients for home-based hospice care, and of the recognition by the healthcare industry that this area will almost certainly continue to grow. That in turn has led industry advocates to increase their lobbying for home hospice care to be considered by legislators as they draft bills affecting patients and providers.

The Home Care and Hospice Association’s President and CEO Chrissy Buteas said the growth of hospice is particularly important in New Jersey, where patients have led the country in the number of specialists used for treatment and the number of days patients spend in intensive care at the end of their lives. If they choose hospice as an alternative, this could lower costs significantly.

“Our membership has been really focused on, how do we make sure folks are able to make the decisions that that they want to towards the end of their life,” to improve the quality of their remaining time, Buteas said.

The association lobbied legislators to include hospice care in two bills. The first, A-3911/S-2931, requires hospitals and nursing homes to inform patients with serious illnesses about appropriate hospice services. The second does much the same thing with services from the related field of palliative care. Both hospice and palliative care are focused on relieving patients’ symptoms, like pain and stress, rather than curing the underlying diseases.

Buteas noted that the more patients know about hospice, the more they seek it.

“It’s that discussion that needs to take place; we need to have people educated about” hospice, she said.

The Assembly recently passed the bill 74-1 and it’s been referred to the Senate Health, Human Services, and Senior Citizens Committee.

Doctors Are Bringing Back House Calls

Published by Statesman Journal
Saerom Yoo
July 24, 2015

Mary Venturacci is 98 years old and lives by herself in her northeast Salem home.

It’s an ideal situation for most older adults, who prefer to continue living in the comfort of their home and maintain independence. But it takes some work.

Much of it falls on her daughter, Wanda Urban, who helps Venturacci with her health care, medications, grocery shopping and more. Another good portion falls on Venturacci’s Kaiser Permanente nurse practitioner, Marty Surface, who provides her with primary care services at her home.

When Surface made his first visit with Venturacci, he immediately recommended changes — to the home. The bathroom needed bars to help her get down and up. The bed’s wheels needed stoppers to make sure it doesn’t move around too much when Venturacci lands on it. Surface then taught Venturacci how to use her walker.

These are all things a typical primary care doctor in a clinic setting would not have been able to do, yet they could have a profound impact on Venturacci’s health outcomes.

One out of three adults aged 65 and older fall each year, which can lead to hospitalizations, loss of independence, worsening health and death, according to the Centers for Disease Control and Prevention. More than 95 percent of hip fractures are caused by falls.

Fall prevention is key to keeping frail, older people healthy.

House calls, which may conjure an image from a different generation, when doctors traveled with black satchels, are gaining recognition for their effectiveness in lowering costs and improving outcomes for the most fragile, complex — and, in turn, most costly — health care consumers.

Kaiser Permanente began its Primary Care at Home program in 2007 and started expanding its reach to Salem a year and a half ago. Its patient base has grown from 500 to 1,500 people, but more could be helped.

Surface, who serves 102 patients, is currently the only house call provider in the Salem area, but Kaiser is looking to hire another provider, as there are about 100 people on the waiting list.

The only requirement is that the patients be home-bound, or face significant challenges making clinic appointments.

In a cohort of 554 Kaiser Permanente patients, preliminary data show that house calls have helped decrease costs by 40 percent, emergency room visits by 40 percent and hospital admissions by 60 percent.

The federal government’s home care demonstration for Medicare patients showed similar gains.

First-year results of the three-year Affordable Care Act study, Independence at Home, showed that offering house calls to Medicare patients with complex conditions and high needs saved Medicare $25 million. Medicare rewarded participating providers who met certain quality measures with incentive payments, and Portland-based Housecall Providers collected $1.2 million for its first year’s performance.

The U.S. House of Representatives passed legislation to extend the program for two additional years on Wednesday, and now awaits President Obama’s approval.

Oregon Democrat Sen. Ron Wyden, who championed Independence at Home from early on, also helped introduce the extension.

“Independence at Home has shown that providing quality health care to seniors in their home works for beneficiaries, works for health providers, and works for Medicare,” Wyden said in a statement. “Given the strong first year results of the demonstration, a two-year extension is a no-brainer. Independence at Home is an important step towards reducing our nation’s inefficient and expensive patchwork of health care delivery systems.”

Building A Better Doctor's Office Through Telemedicine

Published by Fast Company
DAVID LUMB
July 24, 2015

Arizona Palliative Home Care started over three years ago as a small, experimental program within the massive Hospice of the Valley. It has about 350 patients contracted out for their brand of palliative care, a fairly new discipline that focuses on improving quality of life for patients who are seriously ill. They've had all the best medical care and aren't at hospice stage, but going in and out of the hospital repeatedly for continued treatments they need is both difficult and expensive.

Which is why Arizona Palliative, from the outset, has used technology provided by Avizia, a telemedicine company with a video chat system to ease access between doctors and patients.

Avizia’s telemedicine tech saves Arizona Palliative on expenses, and using it hasn’t negatively affected the quality of care, says director Gobi Paramanandam. Typically, Arizona Palliative’s patients, many of whom have cancer or dementia, have a "goal of care" conversation in person with their physician to discuss quality of life—whether the patient would want to undergo chemotherapy if it buys four months more life or whether the person would rather spend that time at home, for instance. After that, doctor visits are typically performed on-screen with Avizia.

Nurses perform the first 45 minutes of care and the health care professionals video chat in for the last 10 to 15 minutes of the visit, says Paramanandam. Previously, Arizona Palliative’s health care professionals saw three to four patients per day as they drove across the Phoenix metropolitan area making house calls, but using Avizia’s video chat has doubled their rate of patients seen to six to eight per day.

"Before, we would go in once a month and it wasn’t necessary. These patients have primary-care doctors, so we’re not in there managing everything," says Paramanandam. "We’re basically trying to change behaviors, trying to catch things early before they get worse, and make sure the patient is doing what they’re supposed to be doing."

The core element of Avizia’s telemedicine SaaS platform is a video chat system that both patients and health practitioners can use within their Internet browsers, no download needed. Health care providers can pay for just the SaaS platform or buy custom hospital carts that let on-site nurses plug patient monitoring instruments (like compatible examination cameras and stethoscopes) into the carts, which send readings in real time to distant health practitioners.

Avizia’s platform also includes organizational software for the health care provider to handle all those video chats. The software, called Workflow, is a virtual waiting room. A doctor on call gets a private text by the Workflow operator, and if the doctor doesn’t respond in five minutes, the patient goes to the next doctor on call.

"If you think about it, you’ve seen the same transformations in banking and real estate, but health care tends to be a couple years behind. You’d never dream of standing in line to see a teller for all your banking needs today," says Avizia CEO Mike Baird.

YOUR DOCTOR WILL SKYPE YOU NOW
Current market forces and technological innovations mean that telemedicine is only going to become more prevalent. The industry lore goes that telemedicine started with the Mercury and Gemini space programs in the mid-'60s when flight control had to remotely monitor the health of astronauts rocketing into space for days at a time, says Baird. But current access to telemedicine tech depends on whether it’s covered by insurance: While all 50 states support telemedicine through Medicare, only 27 states have parity laws that require private insurance to reimburse patients for telemedical health.

Now that the Affordable Care Act added 30 million Americans to the ranks of the insured, there’s a doctor gap, and Baird thinks telemedicine is positioned to close that gap. Avizia has already partnered with the University of Virginia's School of Telemedicine to use Avizia's telemedicine suite to offer remote care to 125 sites throughout southwestern Appalachia, a medically underserved area. You can’t set a broken arm through video chat, admits Baird, but other diagnoses might be even more accurate through telemedicine.


"I can have a nurse use an examination camera to look at a mole, and the doctor sees a high-definition picture that’s frankly better than what they’d see normally—they’re seeing a 10-inch-wide mole on a 25-inch computer display," says Baird. "And particularly in our age of digital tracking devices, especially when my iPhone uploads my Fitbit data to the platform and we are starting to be able to track so many data points on a patient, it’s very easy for a doctor to know how you are."

For a relatively new toolset in the health care world, telemedicine has surprisingly few legal challenges, says Baird. The devices are FDA-certified and HIPAA-compliant to protect patient data.

DIGITAL DIAGNOSIS
Medical checkups have always involved health professionals physically poking and prodding a patient while saying: "Oh, that’s interesting." But telemedicine is a new field with many questions, chief among them being: Does it work?

Yes, with exceptions. Dr. John Shufeldt heads MeMD, an urgent-care collective that includes 300 health care providers in all 50 states, all of which use Avizia’s telemedicine tech. MeMD’s doctors use Avizia’s video chat to diagnose urgent-care situations that don’t need physical touch to address, like viral illnesses or tract infections, says Shufeldt. MeMD started contracting with Avizia’s predecessor back in 2010 and has been using its telemedicine solutions ever since. MeMD’s partners don’t use Avizia’s hospital carts—just the in-browser video chat—and Shufeldt considers it a great, affordable service. Plus, since Avizia’s software is cloud-based, doctors don’t have to download anything, and it’s so intuitive that it takes Shufeldt’s doctors only 10 minutes to grasp.


"What we use it for, it’s absolutely perfect. It allows us to see patients in an on-demand basis. We’ve seen tens of thousands of patients [through Avizia’s platform], and for our use, it’s as good as gold," says Shufeldt.

Which is all well and good for diagnosing things that don’t require touch. But even regular care that requires physical examinations with every checkup can benefit from telemedicine by having a nurse trek over to the patient and act as proxy for the health care professional.

"Since the first conversations are always in person, we already have some relationship with the patient," says Paramanandam. "Those conversations have been pretty powerful and worthwhile, even if it’s virtual. The physician-patient relationship doesn’t just go away."

Like MeMD, Arizona Palliative is happy using Avizia’s video chat feature to connect doctors to patients. Someday they might expand their care protocols to use the fancier things in Avizia’s toolbox, like Avizia’s instrument-connected carts. MeMD's Shufeldt says he'd like the option to connect Avizia’s systems wirelessly and seamlessly to any instrument (the Avizia system currently connects to a range of instruments via direct cables or Wi-Fi).

Avizia is working on integrating health-tracker data into its system so patients can upload that data straight to health care professionals, says Baird, just in time to scoop up the automatic health tracking in Apple Watches.

Right now, Avizia sells its tech to companies in 35 countries, with an established client base in the U.S. and Canada, but is looking into expanding to the United Kingdom, Australia, and New Zealand. Avizia will likely push to expand internationally in six months, says Baird, and it already has inroads to India.

One challenge is that all of Avizia’s tech relies on a constant and reliable Internet signal, which is hard to come by in parts of the developing world. But Baird points out that telemedicine has been used in the recovery efforts in Haiti, and recently in the Himalayas after the Nepal earthquake. It has the potential to be incredibly useful in the developing world—all you need is Internet access.